The Federal Competition and Consumer Protection Commission (FCCPC), has called on Nigerian Communications Commission (NCC), to translate
the recently approved 50% adjustment in telecommunications tariffs to service improvements for consumers.
In a statement signed by the
Director, Corporate Affairs, Ondaje Ijagwu, the commission acknowledged the economic pressures faced by telecom operators, including increasing operational costs noting that the consumer interests remain paramount.
According to the statement, “The FCCPC acknowledges the intense pressure faced by the NCC over the years to approve tariff increases due to the rising operational costs experienced by telecom operators, which became more pronounced in recent times.”
“We commend the NCC for adopting a deliberate and measured approach by rationalising the tariff adjustment and linking it to commensurate improvements in service quality while implementing measures to mitigate the impact on consumers.”
“The NCC’s approval of a 50% adjustment, which is lower than the over 100% increase initially proposed by operators, demonstrates a thoughtful effort to balance industry sustainability with consumer protection.” The statement said.
The Commission expressed its pleasure with the NCC’s directive to operators to ensure that, henceforth, tariffs are clear, straightforward, and free of hidden charges or complexities.
“Operators are now required to disclose all key details upfront, including the cost, validity period, and the specific inclusions of a plan.”
The statement disclosed that consumers can also expect a mandatory disclosure table from their service providers, enabling them to make informed decisions without worrying about unexpected charges or surprises.
It stated that the Memorandum of Understanding (MoU) recently signed between the FCCPC and NCC highlights a shared commitment to ensuring robust consumer protection, fair competition, and the eradication of exploitative practices in the telecommunications sector.
“It reinforces the principle that any regulatory or pricing adjustment must balance the sustainability of the industry with the interests of consumers.”
“It is non-negotiable that telecom operators must prioritise visible and measurable improvements in network reliability, speed, accessibility, and customer service as part of any tariff adjustment.”
“The rationale for the increase must be reflected in better services for consumers who rely on telecommunications for both personal and business purposes.” The statement explained.
The Commission also revealed that operators are expected to allocate increased revenues responsibly, with an emphasis on infrastructure development and service delivery improvements.
“Clear mechanisms must be established to monitor how these funds are utilised, ensuring that consumers directly benefit from the adjustments.”
“Operators must also clearly communicate the rationale for the tariff adjustments to consumers.”
“This includes ensuring that consumers are fully informed about the nature of the changes, their benefits, and how they align with efforts to improve service delivery and infrastructure.” It explained.
The Commission, however encouraged consumers to report any unfair practices or concerns through its official channels to ensure effective resolution.
