BANKING, FINTECH TOP CONSUMER COMPLAINTS IN NIGERIA – FCCPC REPORT. Commission recovers ₦10 billion for aggrieved customers
The Federal Competition and Consumer Protection Commission says banking and fintech services account for the highest number of consumer complaints in Nigeria.
In a new report released today, the Commission disclosed that between March and August 2025, more than 3,000 complaints were filed against banks, while fintech services recorded over 1,400 cases. Other top complaint areas include fast-moving consumer goods, electricity, e-commerce, and telecommunications.
According to the FCCPC, the complaints range from unauthorized deductions and hidden charges to service failures, deceptive marketing, product defects, and unresolved disputes.
During the period under review, the Commission resolved 9,091 complaints and secured refunds and recoveries exceeding ₦10 billion for affected consumers.
Executive Vice Chairman of the FCCPC, Tunji Bello, said the data reflect the frustrations Nigerians face daily, but assured that the Commission is stepping up enforcement to hold businesses accountable and protect consumers.
The report also highlighted persistent issues in the electricity sector, including billing disputes and service delivery failures, as well as growing concerns in e-commerce and digital lending.
The FCCPC therefore urged companies to improve their internal complaint-resolution systems, while consumers are encouraged to continue reporting grievances through the Commission’s official channels.
